Simon’s Topic: Creating Customers for Life
Simon’s purpose is to Spark audiences to lead countries, companies, and communities differently.
His framework is based on 30 years of experience in the hospitality industry, including serving as director of sales for the Disney Institute. Simon has worked with Signet Jewelers, SalesForce, T-Mobile, Stanford Healthcare, General Mills, and Hilton Hotels just to name a few.
An experience with Simon goes beyond feel-good content, as he delivers practical strategies that impacts real lives.
Simon’s wisdom and expertise enabled the acquisition of an Orlando-based healthcare system. He also led a division of a hospitality company to be ranked No. 1 for customer service by Expedia.com.
At this year’s Black Business Summit, Dr. Bailey will be coaching on how to create life long loyalty with their customers. Check out some of the key takeaways:
- Serving is the New Selling
- Personalize the experience by individualizing the moment
- Anticipate the needs of customers through listening and observing
We can’t wait for you all to join us to hear Dr. Bailey speak!
